You can contact us by whichever of the above methods you prefer; our opening hours are Monday to Friday 9am to 5.30pm. An answer phone is available outside of those hours and we will call you back the next working day.
Our performance is measured against Key Performance Indicators as outlined in the Supplier Audit Framework. This is a copy of the Suplier Audit Framework. This is a copy of the KPI targets. Our auditors have the facility to let you complete customer satisfaction surveys online directly with them, when it is available you will find that link here.
We are sorry if we have failed to live up to your expectations in any way, if you have any complaints please do contact us. All complaints are treated as ‘without prejudice’ so we promise they will not adversely affect future support in any way. We have a complaints document which explains what happens in the event of a problem being raised, and which we use as the form to complete to ensure we have done everything properly. This is a copy of the complaints document which explains our support and processes.
DSA students often qualify for VAT discounts so if you want a properly tailored quotation do contact us. Prices are under review, please contact us for information.
